Password & Account Security

Your Veteran10 mailbox allows you to change your password at any time and provides password recovery if you forget it.

For your security, never send your Veteran10 password to anyone by email, including Veteran10 Support.

Changing Your Password

If you know your current password and simply want to change it:

  1. Sign in to Veteran10 Webmail.
  2. Select Settings from the left-hand menu.
  3. Select Password.
  4. Select Change Password.
  5. Enter your Current Password.
  6. Enter your New Password.
  7. Enter the new password again to confirm it.
  8. Select Save.

Once your new password has been saved, you will be returned to your mailbox and will remain signed in.

Password Requirements

Choose a strong password that is at least 10 characters long and contains a mix of:

  • Uppercase letters
  • Lowercase letters
  • Numbers
  • Symbols

Use a password that you do not use for other accounts or services.

Setting Up Password Recovery

We strongly recommend setting up password recovery when you first activate your Veteran10 mailbox.

To set up recovery by text message:

  1. Sign in to Veteran10 Webmail.
  2. Select Settings.
  3. Select Password Recovery.
  4. Select SMS.
  5. Enter the mobile phone number you want to use for password recovery.
  6. Enter your current Veteran10 password.
  7. Select Save.
  8. A verification token will be sent to your mobile phone by text message.
  9. Enter the token when prompted and complete the verification.

Once your mobile number has been verified, it can be used to recover access if you forget your Veteran10 password.

If You Forget Your Password

If you have already configured SMS Password Recovery:

  1. Go to the Webmail login page.
  2. Enter your full Veteran10 email address.
  3. Attempt to sign in.
  4. After an unsuccessful login, a Reset your password link will appear below the Login button.
  5. Select Reset your password.
  6. Select SMS under Recover via.
  7. Open the text message sent to your registered mobile phone.
  8. Enter the supplied Token.
  9. Enter your New Password.
  10. Enter your new password again under Confirm New Password.
  11. Select Submit.

After the password has been successfully reset, you will be returned to the Webmail login screen.

Enter your Veteran10 email address and your new password, then select Login.

You should now have access to your mailbox again.

Important: The Reset Link Appears After a Failed Login

You may not see Reset your password when you first arrive at the Webmail login page.

This is normal.

The password-reset option appears after an unsuccessful login attempt.

If You Have Not Set Up Password Recovery

If you forget your password before configuring a recovery method, contact Veteran10 Support for assistance.

For your protection, Veteran10 Support will never ask you to send your existing password by email.

Recommended First-Time Setup

When you receive your new Veteran10 mailbox, we recommend completing these three steps:

  1. Sign in to Webmail using the initial credentials provided by Veteran10.
  2. Change your password to a strong password known only to you.
  3. Configure SMS Password Recovery immediately.

Once those steps are complete, you will be able to manage normal password changes and recover a forgotten password directly through Webmail.

Need Help?

If you have difficulty accessing your mailbox or setting up password recovery, please Contact Veteran10 Support.

Please include your name, your Veteran10 email address and a brief description of the problem.

Never include your password in a support request.


Contact Veteran10