Frequently Asked Questions

What is Veteran10?

Veteran10 provides personalized email addresses for Veterans, serving members, first responders and others whose service remains an important part of who they are.

Every Veteran10 address includes its own private, fully hosted email mailbox.

Who can register for a Veteran10 address?

Veteran10 is intended for Veterans, serving members, first responders and others from service communities. Eligibility may vary depending on the type of name requested.

What do I receive with my Veteran10 address?

Every Veteran10 address includes your own @veteran10.com email address, a private hosted mailbox, Webmail access, access through compatible email applications, spam filtering, setup information and ongoing account support.

Can I send and receive email directly from my Veteran10 address?

Yes. Your Veteran10 address is a fully functional email address with its own mailbox. You can send and receive email directly using your @veteran10.com address.

How do I access my Veteran10 email?

You can access your email through Veteran10 Webmail from a compatible web browser.

Your mailbox can also be configured with compatible email applications on your computer, phone or tablet.

Can I use Outlook, Apple Mail or other email applications?

Yes. Your Veteran10 mailbox can be configured with compatible email applications using standard email protocols.

Webmail is fully available from the time your mailbox is activated, and additional application setup guides are being developed.

What features are included with my mailbox?

Your mailbox includes 5 GB of email storage and everyday email features such as folders, contacts, calendar, spam filtering and other useful mailbox tools.

What types of Veteran10 names are available?

Veteran10 names generally fall into four categories:

• Personal Names
• Professional Roles
• Select Cities
• Prestige Names

Particularly distinctive or sought-after names may be individually priced.

How much does a Veteran10 address cost?

Personal Names start at $39 per year. Professional Roles, Select Cities and Prestige Names are priced according to their category.

Please visit our Pricing page for current rates.

How do I know if the name I want is available?

Use the Veteran10 name search to check whether your preferred name appears to be available.

If the name appears available, you can submit a request to reserve it. All name requests are reviewed manually and remain subject to final availability and approval by Veteran10.

Why do some Veteran10 names cost more?

Every Veteran10 address includes the same core mailbox service. Pricing differences reflect the type, distinctiveness and availability of the name itself.

Personal-name combinations are far more numerous than distinctive names associated with professions, ranks, communities, units, branches or other service connections.

Can I reserve a Veteran10 name?

Yes. If your preferred name appears available, you can submit a request for it.

Veteran10 will review the request and, if approved, provide the applicable annual price and instructions for completing your registration.

What happens if the name I want is already registered?

A Veteran10 name can generally only be registered to one account holder at a time.

Certain names may offer a wait-list option in the future. If available, additional information will be provided at that time.

Can I register more than one Veteran10 address?

Yes. Subject to availability, eligibility and approval, you may register more than one Veteran10 address.

How do renewals work?

Veteran10 addresses are registered on an annual basis. Renewal information will be provided before your registration expires.

What happens if I don’t renew?

If a Veteran10 registration expires and is not renewed, the name may eventually become available for someone else to register after any applicable grace or holding period.

Does Veteran10 host my email?

Yes. Every Veteran10 address includes its own hosted email mailbox.

This means your Veteran10 address is not simply an email forwarding address. You can sign into your mailbox and send and receive email directly using your @veteran10.com address.

Does Veteran10 read my email?

Veteran10 does not routinely read customer email.

Email is processed and stored by the systems used to provide the hosted mailbox service. Automated systems may process messages as part of providing, securing and operating the email service, including spam filtering.

Please refer to our Privacy Policy for additional information.

Does Veteran10 sell my personal information?

No. Veteran10 does not sell your personal information.

Please refer to our Privacy Policy for more information about how personal information is collected, used and handled.

Can a business or organization register a Veteran10 name?

Appropriate business and organizational registrations may be considered, subject to availability, eligibility and Veteran10 policies.

Can I transfer my Veteran10 name to someone else?

Veteran10 names are generally registered to a specific account holder. Transfer requests may be considered in limited circumstances and remain subject to Veteran10 approval.

Why choose Veteran10 instead of a free email service?

The difference is the name.

A Veteran10 address gives you a private, fully hosted email mailbox together with an @veteran10.com address that can reflect something meaningful about your service, profession, community or experience.

What happens after my Veteran10 name is approved?

If your request is approved, Veteran10 will send you the applicable registration and payment information.

Once the registration requirements are completed, you’ll receive a secure Service Activation request to confirm your account information and accept the applicable Veteran10 agreements.

Veteran10 will then create and test your mailbox before sending you your activation information and temporary password.

Will I need to change my temporary password?

Yes. When your new mailbox is activated, you’ll receive a temporary password for your initial Webmail login.

For your security, you should change this password after signing in for the first time. Instructions are available under Password & Account Security in Veteran10 Setup & Support.

What if I forget my password?

Veteran10 Webmail provides password-recovery options that you can configure after signing in.

We strongly recommend configuring password recovery when you first begin using your mailbox. If you have not configured a recovery method and cannot access your account, contact Veteran10 Support.

Never send your password to Veteran10 Support by email.

Will Veteran10 offer other services in the future?

That’s the vision. Veteran10 begins with email, with the potential to introduce additional resources and services for the Veteran and broader service communities as it grows.

Need More Help?

If you didn’t find the answer you were looking for, please visit our Contact page. We’ll be happy to help.